Privacy Policy

1. Introduction

Eude Technology ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our enterprise AI platform and services, including Eude Tech Base, Eude Tech Embed, Eude Tech Vault, and AI Agents solutions.

2. Information We Collect

2.1 Information You Provide

• Account registration information (name, email, organization)
• Payment and billing information
• Communications with our support team
• Configuration data for your AI deployments

2.2 Information Collected Automatically

• Usage data and analytics
• API call logs and performance metrics
• Device and browser information
• IP addresses and geolocation data

2.3 Customer Data

Data processed through our AI platform on behalf of enterprise customers remains the property of those customers. We process such data solely according to our service agreements and applicable data processing addendums.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our agreements

4. Data Security

We implement enterprise-grade security measures to protect your information, including:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• SOC 2 Type II certified infrastructure
• Regular security audits and penetration testing
• Role-based access controls and audit logging

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. Enterprise customers may configure custom data retention policies according to their compliance requirements. Upon termination of services, customer data is deleted within 30 days unless otherwise required by law or contractual obligations.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• With service providers who assist in operating our platform
• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets

7. International Data Transfers

Our services support deployment in multiple regions. For customers in the European Economic Area, we offer data residency options and comply with applicable data transfer mechanisms, including Standard Contractual Clauses where required.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access and receive a copy of your data
• Rectify inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Data portability where applicable

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For enterprise customers, we will provide advance notice of significant changes through our customer communications channels.